Support & FAQ

Help Desk Support

Reach out to us with any issues you may have with the product, be it how-to-use basic, problem encountered during use, bug or error appeared, or service requests. Our customer support team handles your requests – or “tickets” as we call – via our strong support management system to ensure all your tickets get recorded and traceable. We look forward to help making your experience in using our product as smooth as possible. You could help us improve our services by giving us a simple quality score. Multi-Channel Support We are also reachable by email, Facebook inbox, LINE chat, and this contact us form in case the phone call is difficult.

CEO introducing the new service

Your Very Own Customer Portal:

The fastest way to reach our

Customer Support team

Our members (on our annual maintenance plan) can access their own portal in order to:

  • send tickets to us
  • track incidents and progress of tickets
  • browse through our most up-to-date FAQs
  • post questions and ideas on Community Forum to get answers from us and other user
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